AliExpress Product Recall Policy
Why is a product recall implemented?
Product recall refers to the process where a product sold is found to be defective and needs to be recovered from the end user. When a product has been recalled in certain countries, in order to protect the personal safety and property of consumers, AliExpress will prohibit sellers from selling this product in these countries.
Where can information about product recalls be obtained?
Measures taken by AliExpress in a product recall
After receiving relevant information about a product recall, AliExpress will take measures including but not limited to the following:
Check the recalled products and, as appropriate, inspect the same type of products sold on the AliExpress platform
Block the recalled products or other similar products from displaying in certain countries or remove them directly
Contact and notify sellers to recall the products that have been sold, and demand due diligence in the recall and handling process
Formulate control measures to prevent recalled products from entering the market again Report the handling of recalled products to overseas regulatory agencies according to laws, regulations or regulatory requirements
Demand sellers to tighten quality and safety risk control
Strengthen education and legal publicity for sellers to provide guidance on sales that meet compliance requirements
Other measures deemed appropriate by the platform
Obligations of AliExpress sellers during a product recall
After receiving a product recall request from AliExpress, sellers shall comply with applicable laws and regulations regarding recalls, and take the following measures:
Immediately contact all buyers in the region of the recall, and recall relevant products or provide return/refund services; properly dispose of the recalled products
Stop selling similar products to these regions or remove these products
Intercept affected product in transit or take corresponding recall measures
If damage is caused to consumers, they shall be compensated
In accordance with corresponding laws, regulations or regulatory requirements, report product recalls to regulatory agencies, cooperate with their investigations, and respond promptly
Actively cooperate with the platform in investigations and provide relevant documents or test reports
Enhance compliance awareness, and conduct own inspection of other products in the stores to prevent similar incidents in the future
If a buyer purchased a product marked for recall, what should the buyer do?
If you have purchased a recalled product, please stop using it immediately, or you can contact the seller to request a return/replacement/refund.
Thank you for your attention and support!
AliExpress
January 27, 2021