AliExpress Product Recall Policy

 

Why is a product recall implemented?

Product recall refers to the process where a product sold is found to be defective and needs to be recovered from the end user. When a product has been recalled in certain countries, in order to protect the personal safety and property of consumers, AliExpress will prohibit sellers from selling this product in these countries.

 

Where can information about product recalls be obtained?

 

Measures taken by AliExpress in a product recall

After receiving relevant information about a product recall, AliExpress will take measures including but not limited to the following:

 

Obligations of AliExpress sellers during a product recall

After receiving a product recall request from AliExpress, sellers shall comply with applicable laws and regulations regarding recalls, and take the following measures:

 

If a buyer purchased a product marked for recall, what should the buyer do?

If you have purchased a recalled product, please stop using it immediately, or you can contact the seller to request a return/replacement/refund.

 

Thank you for your attention and support!

 

 

AliExpress

 

January 27, 2021